Y Wednesday, January 24, 2007Y
First day working
9:48 PM
phew... today i woke up at around 630am, even earlier then my brother. haha. well, i took my own sweet time to prepare myself. this is like the first official job i had in my whole life la. i'm like so damn nervious and really stressed. left my house at about 815am. according to my online research on the routes that i can take from my house to work, i realise the fastest way to get there is actually taking MRT to commonwealth and transfer 147, 196 or 198. all in all the total in-vehical time is only 24 mins. however, even i've taken into consideration a buffer time of 15 mins, i still reach my destined bus stop at 903am. and i am supposed to reach my company by 9am. shit, being late on the first day would be the last thing that i want it to happen on me. however, lucky thing is that my supervisor, Apple, isn't there yet. hehez. so maybe tomorrow i would have to leave house by 8am.well, today is a damn stressed day. my company is the gateway for mobile content providers. don't understand? let me give a simple example. i'm sure you know that one of the many mobile serivces available is daily horoscope right? so this daily horoscope is called mobile contents. and the providers of these contents are normally (or all of them) based overseas. so in order to come into singapore, as in provide this service to singapore mobile holders, they will need a channel to do that. and my company is the platform for them. they would have to pass through us, then we will pass to the telecom, and then the telecom will send it to the users. ^_^ which means we are the prolocutor for the overseas content providers, and so we are in-charged of providing customer assistances to Singaporean users.
and my job is as a customer service officer, where i'll answer ALL enquires for all users of our company's content users. which means to say i'll have to know all the content provided, and how they work. so for today, i only get to know 3 big services, and there i am receiving and calling customers. T_T can you imagine how stressed am I? i'm SO NERVOUS! can die. then the worse part is when the costomers call in and scold the bloody hell out of you, because they claimed they didn't signed up for the serivce. -_-''' people, please don't get 'cheated' by this. in the first place, we won't activate the service unless you send a message of a certain keyword to activate the subscription. you don't want to pay then don't send that stupid message in the first place! btw, normally, they will indicate a price at the end of the message saying sgd2/sms. which means singapore dollar 2 per sms. AND if you receive any promotional message like "want to know your daily horoscope? messge your horoscope to ***** now! sgd2/sms.
and i've to face all this on my first day lehz. haiz. nvm. majority of them will only require me to just terminate their service, which i can just unsubscribe for them through the system. there are of course more complicated cases where they will insist they aren't going to pay as they insisted they didn't apply for it... so that's for me to solve and for you to think what i have to do... hehez. 商业机密.
so that's basically my job. i still got a lot of other services to learn. tomorrow 加油！