Y Monday, February 05, 2007Y
Sian Day
9:13 PM
Today, my supervisor is on MC. you may think that it is a good news as there is no one to monintor my actions and that i can slack when ever i like. you are wrong!
there is only two customer service officer in our company - my supervisor and i ONLY! which would mean that today i will have to handle ALL CALLS MYSELF! This is perhaps the worst day (other then the first day) of my working life.
i was like so busy alone dealing with all the idiotic customers calling in to me. furthermore, there is like especially significant number of naggy irritating long-winded customers today. They didn't allow me to talk and kept scolding talking! and there are like multiple calls calling in today! they like flood my line. the moment i put down the phone, and before i finish recording details of the previous calls, another call came in. WTH!
some of them are like so disgusting vulgar uneducated la, kept scolding me like nobody's business. i can totally understand their point of view, and i also understand that they are just scolding the company or the service, not me. but can they be more civilized? can they be more understanding? i'm like trying to help them as much as possible and there they are scolding the bloody shit out of me. URGH!
tough day. sianz... Apple may you get well soon...
[some words are better left as my secret]
